1. Leadership

What kind of leadership program or curriculum is right for your organization?

The answer, of course, is a uniquely-crafted enriching learning experience or series that is as ambitious as your organization. Our programs focus on reflecting your organization’s key administrative competencies and building lasting skills at every level.

Depending on our clients’ specific requirements, we can design a standalone Leadership- Program or a complete developmental curriculum that directly correlates with the organization’s administration-competency model; if needed, we can even assist clients in the development of those essential leadership expectations. No matter what the situation may be, we work closely with our client organizations to ensure that we provide their leaders with challenging growth opportunities that will build their confidence and bring their contribution to the organization to the next level.

2. Change Management

Guiding others through change productively is fundamental to being an effective and successful leader. We work diligently to develop this critical skill, because with deftly handled change, comes dramatic growth. Change management is paramount to a company’s future because; it enables organizations to accelerate change initiatives and involve the entire organization in identifying, implementing, and sustaining important new changes. Ultimately, ensuring the organization’s ascendancy and longevity, simultaneously, maintaining a critical internal analysis of the changes and processes that have been implemented.

3. Communication Skills

Effective communication skills in the workplace transcend industry. Employees and organizational leaders alike, require interpersonal communication skills to succeed. Whether it is everyday interactions amongst: co-workers, customers, or contractors, eloquent communication is vital. We, as individual communicators ought to become more adept at code-switching between sub-groups, as this has an immediate and dramatic effect on our ability to accomplish our goals both interpersonally as well as in any business pursuit. Our diverse staff offer a distinct advantage in teaching how to break down barriers in communication between cultures, an invaluable skill to have in this increasingly varied business macrocosm.

Public Speaking

Public speaking is seldom an entire job description, but dynamic and well-prepared speakers are highly valued by employers and tend to earn leadership positions quickly and assume important client contact roles. Almost everyone’s job involves communicating; whether it is by teaching or persuading the clients or customers to choose your product or company, if your words are carefully chosen, succinct and eloquently spoken, your team and you will prove to be infinitely at an advantage.

Sales Pitch

Great salespeople have the ability to speak convincingly and credibly, conveying their ideas and their solutions easily and expertly. Listening is the essential first step to being a persuasive speaker, this offers an insight into one’s own character. Finding this authentic place from which to pitch, creates dynamic sales campaigns, leading to life-long brand loyalty. As your employees feel more confident, job-satisfaction increases and so does overall demand for your goods or services.

4. Conflict Resolution

No one enjoys a tense work environment. Conflict in the workplace has proven to be one of the leading causes of staff turnover, stress and reduced morale. Our efficient conflict resolution methods will increase productivity and provide your staff with lasting, useful skills that will last a lifetime. Individuals who are able to resolve conflicts are often excellent mediators, are rational and able to manage difficult personalities from a place of empathy, all immensely valuable in a productive working environment.

5. Customer Service

Our training provides advanced customer service tips and tools for your organization based on the content area or competency you want to improve. Our tutors are equipped with real-world experience and hands-on learning curriculum to bring your staff up to the high-standard of customer service expected in many other countries. Learn about customer service skills that: create positive first impressions, anticipate and manage customer expectations and build customer loyalty through our training and development courses.

6. Business English / English for Emails

Our Business English and English for Emails courses are specifically tailored to meet: the unique needs of your industry, appeal directly to your target audience and increase overall effectiveness in all aspects of communication. We aim to engender your staff with finite, impressive boardroom communication skills or email, through real-world examples and extensive dedication to understanding the specifics of your industry.